Please read the below Role Profile to make sure you fully understand what is required for this role

European Service Desk
Ref: IS

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Job Title:                   European Service Desk

Department:              IS Department

Reporting To:            European Service Desk Manager      

Location:                    Maidenhead, UK

Hours:                        Full Time, 35.75 Hours per week


About WW:


WW is looking for candidates to help change people’s lives. We are a global wellness technology company inspiring millions of people to adopt healthy habits for real life. We do this through engaging digital experiences, face-to-face workshops and sustainable programs that encompass healthy eating, physical activity and positive mindset. By drawing on over five decades of experience and expertise in behavioral science, we build communities in order to deliver wellness for all. To learn more about WW and jobs with a purpose, visit


Mission: We inspire healthy habits for real life*

*For people, families, communities, the world – for everyone.


Role Overview:

The European Desktop Support Team is part of a Global IS department.  Based out of Maidenhead in the UK, The post holder will work with the European Service Desk Manager and regional engineers across all Global locations to develop a unified Global service and support environment.


Key Responsibilities:

  • Effectively own and manage the Desktop work queues to ensure that all Incidents are dealt with in an effective and efficient manner.
  • Manage and own a ticketing system
  • 1st Line Support to the Customers and Desktop Engineers.  
  • Maintain Desktop Support standards/practices and processes including engineer/end-user documentation.
  • Engage in IT Asset Management and software license compliance.
  • Maintain a high rapport with internal customers and end-users.


Education and Qualifications 

  • Windows 2003/2008 MCSA or MCSE will be highly regarded.
  • ITIL Foundation Certificate or Practitioner Certificate will be highly regarded.
  • Completion of, or progress towards, an IT related tertiary qualification would be considered an advantage.


Experience - Essential


  • Proven experience of successfully managing work queues.
  • Experience with developing and maintaining Desktop Support standards and processes.
  • Software support for Windows7/10, Microsoft Office 2010/16,
  • Microsoft Visio / Project and Adobe products.
  • Significant experience working in a multinational corporate IT/IS department, working within an Active Directory environment and Office365
  • Proven experience in managing the relationship/support agreements with 3rd party support companies.


Key Skills/Competencies:

  • Ability to work autonomously and is self motivated.
  • Attention to detail and ability to effectively multi-task.
  • Excellent time management and self organization.
  • Articulate and able to communicate with senior management.
  • Commitment to excellent customer service concepts including effective management of feedback and complaints.
  • Adaptability and flexibility to work in a new environment.
  • Demonstrated effective communication skills, including the ability to communicate complex concepts and issues to people of all computer skill levels.
  • Ability to work in a busy environment with frequent interruptions.
  • Demonstrated excellent problem solving and analytical abilities. 
  • Experience and ability to work under pressure and to tight deadlines.
  • Team Player.


Impact Behaviors:


Our Organisational values and how we behave and have an impact on each other and our members, is something that is very important to us as a business.  The Behaviours we must embrace and the actions we must take in order to achieve a professional business.


Below are behaviours we believe must happen, so we can maintain a happy healthy relationship with each other and our members:


Stay Curious: Approach situations with an open mind and explore things from different vantage points. Make the effort to look beyond the obvious, embrace new experiences and explore the unknown.


Win Together: Harness the power of our global network, embrace diversity, engage in meaningful collaboration and invest in each other`s success.


Act Boldly: Make our mark in the world. Focus on the exponential rather than the incremental. Dare to imagine what 10X could be and then create the plan to get there.


Make a Difference: Invest deeply in each other both personally and professionally. Act with empathy and be aware of the impact we can have on each other and the world.

Job Description
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